Desktop Lobby
Same privacy terms apply when you log in from a computer; your session is encrypted and your account data is stored identically to mobile.
LEGAL REFERENCE
How fb11 Protects Your Account & Payment Information
Your privacy is central to how we run fb11. We collect only what's necessary to verify your identity, process your deposits through JazzCash, Easypaisa, SadaPay and Raast, and...
Account SecurityPayment EncryptionData RetentionYour Rights
What We Collect and Why
When you open an account with fb11, we ask for your name, date of birth, email, phone number and postal address to meet local verification requirements in Pakistan. We collect payment data only when you deposit or withdraw—your JazzCash, Easypaisa, SadaPay or Raast transaction details are encrypted and held only for settlement and dispute resolution. We track your account activity (game history,
login times, device type) to detect fraud, prevent money laundering, and improve your experience. We do not sell your personal data to third parties. Your information is shared only with payment processors and fraud-detection services where local law permits. We keep active-account data for the lifetime of your membership and retain records for seven years after closure for regulatory compliance.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
PRIVACY STANDARDS
How We Earn Your Trust on Data Security
Encryption Standard
All data in transit uses TLS 1.3; payment card details are tokenized and never stored on our servers. JazzCash, Easypaisa, SadaPay and Raast credentials are handled by certified payment gateways only.
Access Controls
Only named staff members with verified roles can access your personal data. All access is logged, reviewed monthly, and restricted to what's necessary for your account support or payment processing.
Incident Response
If a breach occurs, we notify affected accounts within 48 hours via email and provide clear steps to secure your account. We maintain an incident log available to regulators.
Annual Audit
We commission independent security audits each year to test our systems for vulnerabilities. Results are shared with our compliance team and any gaps are closed within 60 days.
Pakistan Compliance
Our data practices align with State Bank of Pakistan payment directives and comply with local telecom regulations for SMS verification and contact storage.
User Rights
You retain the right to access, correct, or request deletion of your data. Withdrawal requests are processed within 21 days unless legal holds apply to your account.
CONSISTENCY ACROSS CHANNELS
Privacy Policy Applies Everywhere You Play
Mobile App
App installations use local device storage only for your session token and preference cache. Full account data remains on our secured servers.
Live Casino Tables
Video streams from live tables do not record or store your face or voice; only your account ID and betting activity are logged for game integrity.
Sportsbook Bets
Your betting history is retained for 36 months for tax and audit purposes. Bets are linked to your account and are never shared with third-party sports organizations.
Payment Withdrawals
Withdrawal requests via JazzCash, Easypaisa, SadaPay or Raast are processed by our payment partner; your banking details are confirmed but not retained after settlement.
Support Conversations
Chat and email exchanges with our support team are encrypted and archived for dispute resolution. Transcripts are deleted after two years unless an active claim exists.
Third-Party Links
We do not share your data with affiliate networks, advertising platforms or partner sites. External links are tracked only to measure traffic; no personal ID is passed.
TRANSPARENCY PILLARS
What Defines Our Privacy Approach
Minimal Collection
We ask only for data that identity verification, payment processing...
Clear Retention
Every data category has a published retention window. Active-account logs...
User Control
You can download all your personal data as a CSV...
Transparent Updates
Changes to this policy are announced 30 days in advance...
Regional Respect
We honour Pakistan data-protection norms and do not transfer your...
No Cookies for Tracking
We use essential cookies only for session management and fraud...
Privacy Questions Answered
Yes. Log into your account, go to Settings → Privacy & Security, and select 'Download My Data'. We'll email you a CSV file within seven business days containing your profile, account history, betting records and payment log. You can also email [email protected] to request additional detail.
We never store your full payment credentials. When you deposit, your payment method is tokenized—we keep only a masked reference and transaction receipt. Your actual bank or wallet account details are held only by the payment provider and confirmed for settlement, then deleted after the transaction clears.
No. Your game activity and betting records remain on fb11's servers and are used only for account management, fraud detection and regulatory compliance. We do not sell betting data, share it with affiliate networks, or use it for external analytics or targeted advertising.
Your profile and active-account logs are flagged as inactive but kept for seven years to comply with local and regional financial record-keeping laws. After seven years, all personal data is deleted unless a dispute or legal hold applies. You can request expedited deletion for non-essential fields within 30 days of closure.
We review this policy annually and update it when our systems, payment methods or local laws change. Any material change (new data sharing, longer retention, reduced rights) is announced via email 30 days before taking effect. You can view policy history and see what changed by visiting our Legal page.
Email our Data Protection Officer at [email protected] with your concern and account details. We investigate within 14 days and provide a written response. If you believe your rights have been breached, you can also escalate to Pakistan's data-protection authority through their formal complaint process.
Video streams from live tables are broadcast to your device but never stored on our system. We log only your account ID, bets placed and hand results for game integrity. No audio, video or personal identifier from you is recorded. Your activity is visible only to you and the dealer, protected by the same encryption as your account login.